EMORI
In pilotSome of your people will never open a training portal
They are on their feet all day, they share a screen with four colleagues, and the last thing they will do on a break is log in to something. EMORI puts the practice in the room with them instead: a small robot on the table, ready when they are, in the language they use on the desk.
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Where it is, and who asked for it
EMORI is in pilot at Badalona Serveis Assistencials, a public healthcare provider in Catalonia, under the EU funded ARISE programme.
Administrative staff at a hospital are usually the first person a patient or a relative speaks to, and they meet people who are frightened, in pain or out of patience. They are also the group least likely to be given a safe place to practise that. Clinical staff rehearse. Reception does not.
The robot sits where those staff already take their breaks. It speaks to them in Catalan, and it offers the three things the hospital asked for by name: difficult conversations, persuading someone, and staying motivated to learn.
See the healthcare frontline use caseA body, so the practice has somewhere to happen
A training portal is one more thing to log in to. For the people who never will, the practice has to be standing there already, switched on, at the end of a shift.
No screen to hide behind
There is no display and no face, which turns out to be the point. It listens by turning toward you and answers with movement, so practising with it feels like practising with someone rather than filling in a form.
It notices when you drift
If your attention goes, it leans in and catches your eye. If you are in the middle of something difficult, it stays out of the way. That is the difference between a rehearsal partner and a kiosk.
It never raises its voice back
When a conversation heats up, the robot deliberately settles instead of matching the energy. In a hospital corridor, that is the single behaviour that matters most, so it was the first one built.
It speaks their language, not yours
Most training software arrives in English and asks everyone else to cope. EMORI greets your staff, offers them their options and reads back how they did in Catalan, with Spanish and English alongside it. For a team that spends its whole day switching languages for other people, being spoken to in their own is not a small thing.
Not a side project
Plenty of companies have put a robot in a lobby for a press photo. This one came out of a decade of research into how machines and people read each other. PokaMind's founder, Dr. Youssef Mohamed, holds a PhD in AI and robotics from KTH in Stockholm and helped write the standard the field now uses for it. The hospital pilot is funded by the EU, not by a marketing budget.
EMORI is in pilot, not on a price list. If this sounds like your frontline, tell us about them and we will talk about it properly.
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