Seven conversations teams get wrong

Seven starting shapes, one rubric, an AI in character on the other side. Start wherever it hurts most.

Conversations with the people you serve

The calls where a customer, a patient or a prospect is on the other side, and the delivery decides how it lands.

The renewal that went quiet

Sales and negotiation

Reps run discovery, objections and renewals against a buyer who has a budget, a boss and an incumbent, then get scored on where they held the line.

Account executives, Sales enablement, Customer success

The first real call

Onboarding and ramp

New hires run week-one conversations against the personas they will actually meet, so ramp is measured in scored sessions instead of shadowing time.

Enablement leads, Onboarding managers, Support and service teams

The call that is already angry

Customer facing and frontline

Support and service teams practise de-escalation against someone who starts upset, and get scored on how steady they stayed while it happened.

Service desks, Customer success, Retail and branch teams

The desk, when the system is down

Healthcare frontline

Reception and administrative staff meet patients and families at their worst moment, with nowhere safe to practise it. This is that place.

Hospital reception and admissions, Primary care teams, Patient experience leads

Conversations you have with each other

Feedback, policy and everything a company assumes has been read. The hardest conversations are usually internal.

The conversation nobody wants to open

Managers and difficult conversations

Managers rehearse feedback, conflict and change conversations with the avatar as the direct report, before they run them on a real person.

First time managers, People leaders, HR business partners

The colleague who shared the credentials

Compliance and security awareness

The hard part was never the quiz. It is saying no, out loud, to a colleague who outranks you.

Information security teams, IT and infrastructure, Compliance and risk

The policy nobody read

Internal comms, and the end of the intranet

An intranet waits to be read. Insights reads your document library for people, tells them what changed this week, and hands them the practice for it.

Internal communications, HR and people teams, Compliance and policy owners

Whichever one you start with, it is scored the same way

One rubric across every use case, so a manager comparing a sales rep to a service agent is comparing the same four channels. That is what makes the dashboard mean something.

Words: Whether the point landed, or only got said
Voice: Whether they sounded steady, or sounded rattled
Face: Whether they stayed present, or checked out early
Body: Whether they held the room, or shrank from it

None of these is quite your conversation

They are starting shapes. Tell us which conversation costs you the most and we will show you the scenario and the feedback it produces.

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