The PokaMind platform
The scenarios we build with you, the practice sessions, the written breakdowns and the view your program owners use all run on one platform.
A practice session
Your person opens a scenario in the browser and talks. An AI plays the other person, in character, using your playbooks and policies, and reacts to what they say. There is nothing to install: a browser, a microphone and a camera are enough.
The AI, playing Alex Renner, procurement lead
“I have a cheaper quote on my desk. Tell me why we should renew.”
Your rep
“Before we talk price, what has changed on your side since last year?”
The written breakdown
When the session ends, the person gets a written breakdown that points to specific moments: what they said and how they said it. They can run the scenario again straight away.
Example: a renewal that went quiet
- Strengths
- You asked before you priced.
- You let the pause after the ask do the work.
- Development opportunities
- State the ask once, without qualifiers.
- Questions to carry forward
- What would you say if they asked for the discount again?
Built from your material, and yours to change
We start from your playbooks, policies, training material and the situations your team reports. Our team turns them into scenarios with yours and tests each one before launch. After that, your program owners can edit scenarios and add new ones themselves.
The same material also becomes short drills, including a phishing test that arrives in a real inbox.
Practice runs in
- English,
- Arabic,
- Spanish,
- French,
- Italian,
- German,
- Catalan,
- Chinese and
- Swedish.
What a session records, and what it leaves out
It records
- What was said
- Tone and pace of voice
- Pauses
- Expression
- Eye contact
- Posture and gesture
It is designed not to infer
- Emotions or mood
- Stress or nervousness
- Personality
- Honesty, intent or attitude
- Who someone is: no face or voice recognition
What managers see
- Sees
- Practice activity and session scores for each person, over time.
- Never sees
- The conversation, the transcript or the written breakdown.
Your data
Session data is encrypted in storage and in transit and handled in line with GDPR. We share our security documentation and data processing terms during evaluation.
In pilot
On a robot, too
The same practice runs on EMORI, a small robot for staff who rarely sit at a screen. It is in pilot at a public healthcare provider in Catalonia.