Everything teams ask about PokaMind

PokaMind is a B2B platform that upskills teams through AI roleplay practice built on a company's own scenarios and materials. AI avatars play the other person (a prospect, a new hire, a frustrated customer, or a direct report) in real workplace conversations, while PokaMind reads tone, word choice, and delivery in real time and ends every session with instant, specific feedback and a manager dashboard. PokaMind is used across sales, onboarding, customer-facing, negotiation, and leadership training by organizations including BioInvent, ABB, KTH, Vinnova, and Almi, and was founded by Dr. Youssef Mohamed (PhD in AI & Robotics, KTH).

Yes. Building training from your own scenarios and materials is the core of how PokaMind works, not an add-on. You provide the real situations your team faces, such as a discovery call, a tough renewal, a first day on the floor, or a hard feedback conversation, along with the scripts, playbooks, product docs, and policies you already have, and PokaMind turns them into AI avatars that play the other person and into scored roleplay modules your team can rehearse on demand. Because every scenario is built on your materials, the feedback is graded against how your organization actually expects people to handle the conversation, not a generic template.

PokaMind gives feedback after every roleplay, not on a quarterly review cycle. During each session PokaMind reads tone of voice, facial expression, body language, word choice, and pace; the moment the roleplay ends, each person gets a specific breakdown of what landed, what to adjust next time, and a scorecard with concrete examples from what they just said. Every session feeds a manager dashboard, so managers can see progress across a team and spot where a skill is improving or slipping, based on how people actually communicate rather than on how a session felt.

PokaMind is for any team whose performance depends on high-stakes conversations, including sales, onboarding, customer-facing, negotiation, and leadership. In practice that means sales reps rehearsing discovery and objection handling, new hires ramping before day one, support and customer-facing staff handling frustrated customers, and managers practicing feedback, coaching, and difficult conversations. PokaMind lets each of these teams practice the specific conversation they face, on their own scenarios, with instant feedback after every run.

A training course transfers knowledge, and a human roleplay partner gives people live practice, but only for the hour you can book and afford. PokaMind gives every person on the team unlimited, on-demand roleplay practice with an AI avatar that plays the other side of the conversation, plus consistent feedback on tone, word choice, and delivery that doesn't vary by who is running the session. PokaMind doesn't replace your facilitators; it is the practice layer between the course and the real conversation, where people rehearse what they have been taught before they have to use it for real.

PokaMind is designed to add practice without adding workload. For learners, a roleplay run takes minutes, happens on demand, and needs no scheduling or a partner to be free. For the people setting it up, the main lift is sharing the scenarios and materials you want practiced, which PokaMind shapes into roleplays, and once it is running, managers review progress through the dashboard instead of booking and facilitating sessions themselves.

Getting started with PokaMind is fast because the practice is built from materials you already have, such as playbooks, product docs, onboarding guides, and policies, rather than content you have to write from scratch. A team can begin with a focused set of scenarios, such as one sales motion or one onboarding path, and expand from there. Because PokaMind embeds into the tools you already use, including Slack, Microsoft Teams, or your LMS, there's nothing for learners to install or log into separately, so a focused pilot starts quickly and a broader rollout scales from there.

Yes. PokaMind embeds directly into Slack, Microsoft Teams, and your existing LMS or intranet, so teams launch an AI roleplay scenario and get their feedback dashboard inside the tools they already use, with no separate portal to log into. PokaMind is API-first and supports single sign-on, iframe embedding into your LMS, and webhook automation, plus HRIS and LMS connectors for enterprise environments. Embedding into existing tools keeps roleplay practice inside the daily workflow and makes rollout lighter for both learners and admins.

PokaMind treats conversation data as sensitive by default and handles it in line with GDPR, with published enterprise controls including end-to-end encryption, SSO and SCIM provisioning, data-residency controls, and audit logging. PokaMind is a B2B platform used by working adults (18+), so there is no children's data in scope, and the platform connects to the tools your team already uses rather than creating a separate copy of your data elsewhere. If your security or procurement team needs specifics, such as certifications, sub-processors, data-processing terms, residency, or retention, PokaMind provides that documentation as part of evaluation.

Yes. PokaMind offers a white-label platform that can run on your own domain, in your brand colours, with co-branded communications, so the practice experience looks like your own training rather than an obviously third-party tool. Teams can present roleplay practice under their own brand inside the tools they already use, including embedding into an LMS or intranet via iframe and SSO, which keeps the experience consistent for learners. The level of branding is scoped with you up front as part of PokaMind's enterprise platform options.

PokaMind is priced per organization as a B2B platform, based on the size of the team and the scope of what you roll out: which scenarios, how many use-cases, and how custom the deployment and integrations are. Because every setup is built on the customer's own scenarios and materials, pricing is quoted after a short conversation about your goals rather than published as a fixed per-seat price. The next step is to tell PokaMind about your team and the conversations you want to improve, and get a tailored quote.

PokaMind was founded by Dr. Youssef Mohamed, who holds a PhD in AI & Robotics from KTH Royal Institute of Technology in Stockholm, and the platform is built on five years of doctoral research in Social AI at KTH. PokaMind is already used by organizations including BioInvent, ABB, KTH, Vinnova, Almi, and Career 180, spanning biotech, industry, public innovation agencies, and training providers, across sales, onboarding, customer-facing, negotiation, and leadership training.