Customer-facing and frontline
We can build coaching notes after a team lead's session, practice for the call that starts angry, and a way for frontline staff to tell you what gets in their way.
What we can build for frontline teams
Coaching notes after a team lead's session
The team lead talks for a minute after a coaching session, and each person gets their own note.On a phonePractice for the call that is already angry
Staff rehearse the call out loud against an AI playing a customer who starts upset.In the browserFeedback from frontline staff
Staff say what gets in their way, in their own words, and you get a written summary.By voice or in writingAnswers from your service policies
Staff ask in their own words and get the answer from the service policies you chose to share.In the browser
Example: a note after a coaching session
For Maria, from Jonas, her team lead
- What went well
- You asked what the customer had already tried before you suggested anything.
- What to work on
- Give a time for the next update before you end the call.
- Try next time
- Say the time out loud, then add it to the case notes.
Each person on the service desk gets a note after coaching, and has rehearsed the angry call before it comes.
Tell us where your frontline team needs help
Bring one situation to a demo, and we will show you what we would build for it.